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Below the Surface: Saving with Scratch & Dent Appliances

by Olly Mason

Young couple looking for a drying machine


At a Glance:

What are Scratch and Dent Appliances?

3 Scratch and Dent Appliance Myths, Debunked

Why Shop Scratch and Dent Refrigerators

Why Shop Scratch and Dent Laundry Appliances

Why Shop Scratch and Dent Dishwashers

Why Trust Us?

If you’re not considering scratch and dent appliances for your next upgrade or replacement, you could be missing out on up to $225 in savings on average on select home appliances. So, what’s the catch? None at all — just appliances with minor damages at marked-down prices.

You’ll be surprised just how much these discount appliances can save you on your next home project or when an appliance emergency strikes. And when you shop at trusted retailers like Spencer’s TV & Appliance, you’ll find 100s of scratch and dent products on our floors from leading brand names and many offering the latest styles and features.

For us, it’s one more way we provide the largest selection of appliances at the best prices in Arizona. For you, it’s instant savings in your wallet. Get all the details on what to expect when shopping for scratch and dent appliances here. In this guide, we highlight the savings and incentives these gently used appliances offer shoppers of every budget.

Woman and man inspecting the inside of a wall oven

Demystifying Scratch and Dent Appliances

For many shoppers, slightly damaged appliances are considered a last-case scenario. That’s understandable, especially walking into a showroom full of sparkling new appliances. You want the best for your home, and as the largest independent appliance retailer in Arizona, we agree — you deserve the best.

And that’s exactly why we continue to supply scratch and dent products. Sure, these models might not be perfect on the outside, but aesthetics aside, gently damaged appliances still perform the same as models without dings and dents.

For us, giving a second chance to these appliances is providing another way for Phoenix appliance shoppers to save on brand-name products.

Let’s help explain what a scratch and dent appliance is by clearing up a few important details for you:

How much are scratch and dent appliances discounted?

On average, you’ll save 15 percent with scratch and dent appliances.

Which appliances are scratch and dent?

• Refrigerators

• Dishwashers

• Washers & dryers

• Cooking appliances

• Kitchen ventilation

Is buying a scratch and dent appliance risky?

Scratch and dent appliances work the same as models without cosmetic damage. Plus, many qualify for their original manufacturer warranties.

What makes an appliance “scratch and dent”?

Appliances that are slightly damaged during shipment or in the warehouse are considered scratch and dent appliances.

3 Scratch and Dent Appliance Misconceptions

Let’s get real. We’ve been there, just like you, shopping for a new home appliance. Or even worse — replacing one that’s broken. The last thing you want is to replace a lemon with another lemon, which is why many consumers hesitate to shop scratch and dent appliances.

But don’t let the myths about these discounted appliances fool you. Here’s the truth about scratch and dent goods and why they’re still great options to consider for a remodel or an upgrade.

False #1: Scratch and dent appliances are previously owned

Credible appliance suppliers — including Spencer’s TV & Appliance — only consider appliances with minor blemishes to the exterior as scratch and dent appliances.

The difference between scratch and dent appliances versus refurbished appliances is that the first options have never been used, while refurbished home appliances have been repaired from previous use.

False #2: Scratch and dent appliances don’t come with warranties

Remember, scratched and dented appliances don’t have any damage to their internal hardware. That means many of these models often qualify for the same manufacturer warranty as brand-new models.

False #3: Damage to scratch and dent appliances cannot be fixed

In many cases, dings and dents on gently damaged appliances can be fixed with a little DIY. Ultimately, no matter the damage, we will not label a severely damaged appliance as a scratch and dent. We value our reputation as the largest independent appliance store in Arizona over a sale.

Scratch and Dent Refrigerators

Woman in an appliance store reviewing the inside of a refrigerator

Kitchens are one of the most commonly remodeled parts of the home, and refrigerator brands are continuously striving to keep up with the tastes of modern homeowners. If you need proof, take Samsung’s Bespoke line with customizable fronts or models with FamilyHub touchscreens that merge smart phone technology and food preservation in one. Of course, there’s also LG with InstaView Door-in-Door technology — just two knocks are all it takes to take a quick inventory without opening the door.

For the most part, scratch and dent fridges will be basic models. But shopping for discounted refrigerators is also a great opportunity to find fridges with the latest tech at a fraction of the price. Ultimately, trends show that refrigerators are one of the most expensive kitchen appliances homeowners will purchase, averaging $1,500 for a mid-end model.

With that in mind, shopping scratch and dent fridges could save the average buyer $225, based on the average 15 percent discount buyers save shopping the category. In many cases, those savings could come as part of a package of the latest fridge features.

Scratch and Dent Washer and Dryer Appliances

Woman in a plaid shirt looking into a top load washer in an appliance store

Did you know a dryer with twice the capacity of a washer helps you cut down on drying times and energy costs? Or that washers and dryers work best when paired with a model from the same brand? These and so many other reasons are why it’s important to upgrade to new laundry appliances as a set rather than individually.

Of course, buying a new laundry duo isn’t always in the plans if you’re crunching numbers. But that’s why exploring scratch and dent washers and dryers is a great way to upgrade your entire laundry setup without spending full price for a pair.

Shopping for scratched and dented washers and dryers is also a prime opportunity to score a compatible laundry pair with washer and dryer features designed to enhance each other. Take LG washer and dryer pairs with Smart Pairing technology, for example. Using Wi-Fi, select LG washers and dryers exchange information like fabric type and wash temperatures for truly tailored laundry care from wash to dry.

With new additions in stock every day, gently damaged laundry appliances could be an affordable laundry solution you never thought you could afford.

Scratch and Dent Dishwashers

Several dishwashers on sale on an appliance showroom floor

If there’s one appliance in the kitchen that truly saves users money and energy, it’s the dishwasher. More ENERGY STAR dishwashers are available on the market than ever before, and while these models were once luxury, buyers can find affordable, high-performance dishwashers even in the scratch and dent genre.

Let’s break that down for you. Upgrading to a new dishwasher will already automatically save you 5,000 gallons of water a year, so when you purchase a scratch and dent dishwasher, that’s even more savings in your pocket. Given the average price of a dishwasher is $700, that equates to  savings of around $105. On the other hand, the average price to repair a dishwasher is $230.

So spend less on a new appliance or spend more to repair the one you already have? The choice is yours!

Check Out Spencer’s Weekly Ad for More Savings  

Why Trust Us?

Since 1973, Spencer’s TV & Appliance has grown to 10 locations throughout the Phoenix Metropolitan Area. The secret to our longevity is simple: personal service. Customer satisfaction have always been the focus of our business, and throughout the years, we have been able to work hard with our suppliers to bring you the best prices. After all, getting customers the best price and personal attention is how we compete with big-box stores, day in and day out.

Not only do we offer top-rated appliances, name-brand electronics, and the best mattresses on the market but we also provide water treatment solutions and perform kitchen design services. Stop by your nearest Spencer’s and see what you’re missing!

Shop Scratch & Dent Appliances at Spencer’s TV & Appliance

At Spencer’s TV & Appliance, we provide high-quality, name-brand products at great prices — check out our catalog to shop scratch and dent home appliances today. Your friends in the business are always happy to help you save with scratch and dent appliances. Call us, or better yet, stop by at one of our locations in the Phoenix, Scottsdale, and Glendale regions. Visit us today!

Learn More: How to Spend Less with Appliance Rebates