We here at Spencer's TV and Appliance are 100% committed to your satisfaction. Our talented sales staff are available to help you select the right product for your needs the very first time. We encourage you to take advantage of their expertise before making your purchase.
If you feel a return is necessary, your sales associate can help facilitate the return by calling the store you purchased from. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our sales person for details. If your product is defective upon arrival, you have the option to refuse it and a different product will be delivered in a timely matter. If you notice a defect after receiving your goods, service will need to be contacted. If you live in the Phoenix market and have Whirlpool, Maytag, Kitchen Aid, Amana, Frigidaire, Electrolux, Bosch, Thermador, U-Line, Samsung (Appliances), Speed Queen and Magic Chef please contact Goldwing Appliance at 480-615-5700 to assist with correcting the defect. If you have another brand or live outside of Phoenix, please refer to your product manual for service information on your brand.
Information for the manufacturer is included in all the product literature provided. All manufacturers require at least 2 completed service calls to diagnose and fix the problem before they will even discuss a potential swap out.
Product(s) damaged during shipping are eligible for exchange at no charge to you. All damage must be noted at the time of delivery. Product(s) will be delivered by one of our delivery teams for all local deliveries. Feel free to call us for a local delivery area. Upon delivery, please inspect your product for damage BEFORE the driver leaves. If the product is damaged, you have the right to refuse the delivery and a different product will be delivered in a timely manner. Alternatively you can call the store before your driver leaves to inquire about a discount in lieu of refusing the product. Freight delivery policy varies. For more information you can call or email through the Contact Us page.
The Product Does Not Meet Your Needs.
Spencer's wants our customers to be pleased with the products we sell. In cases, where there is a problem with the product we will do within reason whatever we can do to help our customers resolve the issue. If, on the other hand, you the customer, change your mind, you the customer are responsible for any and all costs of return to Spencer's, plus any discounts that will be needed in order to resell the product and can be as much as 50% of the original purchase price.
Not all products may be returned. Special order merchandise, ice makers, and some built-in appliances are not eligible for return.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store's policies.
To view the entire Return Policy, click here
SHIPPING POLICY/DELIVERY POLICY
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
SHIPPING AND HANDLING COSTS
Costs for these services will be determined at the time of purchase or shipment.