New fridge better than side by side

[This review was collected as part of a promotion.] The space in the refrigeration is great. I do wish there was a butter compartment. The door squeaks and the repairman said he was not authorized to spray with silicone.the freezer is kind of dark and smaller than I expected. The drawer space is good in the refrigerator.

NOT INTEGRATED FRIDGE Very Misleading Description

Despite the highly misleading description on their website ("this built-in stainless steel French door refrigerator will seamlessly integrate with your cabinetry"), this fridge is NOT built to allow the panels to integrate with your cabinets. I genuinely do not understand why anyone would purchase a built-in PANEL READY fridge that is designed to stand proud of your cabinetry and expose its industrial hinges on each side. There is no application for this panel ready fridge that would look professional and intentional. After spending 40 minutes on hold with KitchenAid, I was further transferred to the 'built-in appliance' department, where their rep spent another 30 minutes trying to convince me that it was indeed designed to be flush with the cabinets and that it was an installation problem. We agreed what flush meant - integrated at same level as cabinets. Having already explored our options with our cabinet maker and installation teams and further reviewing the installation documents, it was mind-blowing that she was insisting on information that was not correct. Finally, after being told repeatedly that it was an installation problem and being put on hold again, she returned to say 'yes, the panels on this model do sit proud of the adjacent cabinetry'. A huge waste of time and a customer service issue. My actual question was now that we have this totally disappointing fridge, where the custom panels will not integrate with the cabinets, can we replace the door to standard stainless steel since they do sit proud. No, you can not. I am so disappointed in this product and the misleading description on the KitchenAid website. I am further disappointed in the lack of customer service and time wasted speaking to their rep. I would avoid this fridge at all costs.

First one Lasted 20 years.

[This review was collected as part of a promotion.] We owned this model refrigerator for 20 years and when it failed we did not want to modify the cabinets so we purchased it again. Hopefully the new one works for 20 years too. The first one had a single door and we purchased a French door style. I think we prefer the single door. Additionally the doors spring squeaks something terrible after just 2 months. The instructions do not say, but there is a stop block at the top door hinge to limit the degrees of the door swing so it does not hit the cabinets or counter-top. The doors dent very easily so it is important to set these blocks right away. The "professional" installers had no idea about the door swing restrictors. I had to figure it out myself.