Our customer service doesn’t stop at the purchase, delivery and/or installation of a major household appliance. If a repair is required, you can rest assured our specially trained service technicians are readily available to handle your appliance service needs, whether in or out of warranty.
Spencer’s TV & Appliance’s guide is designed to make home appliance repair visits as breezy as possible. From helping you discern what home surfaces to disinfect to navigating communication with an appliance repairperson, we have the answers!
What considerations should I take before contacting a service technician?
Before you contact a repairperson, try to see if the issue is something you can fix yourself. Online research and our customer service lines are valuable resources for troubleshooting potential solutions.
If the DIY approach doesn’t solve the problem, call Spencer’s TV & Appliance or a local repair shop to see if a service technician can manually fix your appliance in your home.
At Spencer’s, a home appliance repair is considered an essential service, but keep in mind that other companies may be more judicious in terms of what services and repairs are considered more essential than others. And remember to be patient: the timing of the fix may depend on the manufacturer or brand if an appliance part is not in stock and needs to be ordered.
When you call to schedule an appointment, we think it important to address health concerns as they pertain to your family and the service technician. Talking points include what sanitization steps the repairperson is taking toward their tools and supplies and what social-distancing measures should be taken once they enter your home.
What home surfaces should I disinfect prior to the appointment?
While the repairperson will likely don sanitary gloves for the home appliance repair visit, we think it doesn’t hurt to deep clean certain surfaces in your home—especially since the virus can linger and spread through contact of contaminated surfaces.
At the very least, we recommend disinfecting the areas that the service technician will most likely pass through or occupy, such as the entryway, the room wherein the broken appliance resides (e.g., kitchen or laundry room), and the bathroom.
With that in mind, sanitizing high-touch surfaces like doorknobs, handles, light switches, countertops, tables, toilets, sinks, and faucets is particularly important.
How do I properly disinfect my home?
Regardless of whether you are using soap or a household disinfectant, disposable gloves should be worn as you clean.
Per CDC guidelines, soap and water suffice for high-touch surfaces; however, going the extra mile with a clean rag and a disinfecting spray can’t hurt.
Soft surfaces, like furniture upholstery, couch cushions, carpet, rugs, drapes, and throw pillows, should be cleaned per manufacturer care instructions. If your clothes dryer is stocked with a steam-sanitization setting, we’d put it to good use here.
For couches and sofas, fabric considerations should be taken when selecting a cleaner. As the cleaner starts to seep into the upholstery, use the rotary brush attachment from your vacuum to really work it in.
When it comes to disinfecting your broken fridge, kitchen range, cooktop, wall oven, dishwasher, washing machine, or dryer, we suggest checking out our blog for in-depth instructions. Most importantly, it should be noted that a cleaning solution with at least 70 percent alcohol is essential for effectively fighting against the coronavirus.
What measures should be taken as the repairperson enters my home?
We suggest that you wear a non-medical face mask as you await the service technician’s arrival. If you feel sick on the day of the scheduled home appliance repair, we strongly urge that you arrange for an asymptomatic person to welcome and interact (minimally) with the repairperson.
In line with CDC social-distancing recommendations, remember to remain at least 6 feet away from the service technician. We also advise that other family members stay in a separate room for the duration of the home appliance repair visit.
And, in case the repairperson requires them, we recommend having some extra disposable gloves and household disinfectant on hand.
After the repair is complete and the service technician has left, go ahead and sanitize your appliance once more.
If the appliance remains broken or is declared unfixable by the technician, seek out and take heed to their expert recommendations regarding any following steps.
What should I do in the case of installing new appliances?
If you’re soliciting a service technician for the installation of a new appliance, much of our guide still applies as far as social-distancing and sanitization precautions go.
In any case, the Spencer’s TV & Appliance team are taking extra steps to protect the health and safety of everyone involved. From enforcing daily employee screenings, mandatory latex gloves, and frequent sanitization of tools and products, our precautionary measures allow us to continue serving our community and meeting essential needs during COVID-19.
Communication is more important than ever: be sure to voice any health and safety concerns as they pertain to our services to our customer care representatives. And be sure to abide by, and keep up with, the CDC’s guidelines regarding COVID-19. Remember: together, we will get through this.
If a home appliance repair service visit couldn’t save your trusty appliance, it’s time to spring for a new one. Our thoughtfully curated catalog and breezy delivery options guarantee that you will have a fully running home in no time. Call our appliance experts today! In these unprecedented times, Spencer’s TV & Appliance is here for you.