Q. IS MY SALES RECEIPT IMPORTANT?
A. YES. EXTREMELY SO. Your sales receipt, given to you at the time, of sale contains valuable information. If you have any reason to contact SPENCER'S about your purchase, the information the sales receipt contains is needed for us to help you. And if an extended warranty is applicable, the sales slip must be presented in order to consummate the warranty agreement.
Q. WHAT IS SPENCER'S RETURN POLICY?
A. SPENCER’S wants our customers to be pleased with the products we sell. In cases where there is a problem with the product we will do, within reason, whatever we can to help our customers. If, on the other hand, you, the customer, change your mind, you the customer are responsible for any and all costs of return to Spencer's, plus any discounts that will be needed in order to resell the product.
Q. WHEN SHOULD I USE THE MANUFACTURER SERVICE WARRANTY?
A. The manufacturer service warranty should be utilized for the correction of all problems and defects that might be needed after purchase of your merchandise. The manufacturer provides factory trained personnel highly qualified to give you prompt and efficient service.
For General Electric (including Hotpoint and Monogram products) contact GE at 800-GE-CARES.
For service on all other manufacturers contact Goldwing Appliance Factory Service at 480-615-5700.
Q. WHO DO I CALL REGARDING THE OPERATION OR MAINTENANCE OF MY NEW MERCHANDISE?
A. After reading instructions and operating literature regarding your merchandise, if you have any questions, please contact your salesperson.
IMPORTANT NOTE! When the driver finishes your delivery, he will ask you to sign the delivery slip, which means you are accepting the delivery in the "as-is" condition. If there is any problem with your delivery, write your comment on all copies of the delivery slip before you sign. SPENCER'S cannot assume any liability for claims that are not recorded at the time of delivery.
